Shipping policy

Last updated: May 24 2026

Everhikes is an online store serving customers in the United States, UK and Australia. Delivery times may vary depending on the destination, carrier availability and local delivery conditions.

1. Shipping Locations

We currently only ship within the United States, UK and Australia. Orders can only be delivered to addresses in those regions at this time.

2. Shipping Costs

We currently offer the following shipping options:

  • Free Shipping
    Available on all orders.

3. Delivery Times

3.1 Processing Time

  • Orders are typically processed within 1–3 business days (Mon-Fri).
  • Processing includes order verification, quality checks, and packaging.

3.2 Order Cut-Off Time

  • Orders placed after 6:00 PM Eastern Time (ET) may be processed on the following business day.

3.3 Transit Time

  • Estimated transit times generally range between 5–8 business days (Mon-Fri) after dispatch.

3.4 Total Estimated Delivery Time

Total estimated delivery time is generally between 6–11 business days (Mon-Fri), depending on the destination and shipping carrier.

Please note that delays may occur due to weather conditions, public holidays, carrier disruptions, or other circumstances outside our control.

3.5 Shipping Carriers

Orders may be shipped using trusted logistics partners, including Australia Post, DHL, FedEx, UPS, or local delivery partners.

The carrier used may vary depending on the destination and shipping availability.

4. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • Tracking updates may take 1–3 business days to appear after dispatch.

5. Packaging

  • Orders are carefully inspected and securely packaged before shipment to help minimise transit damage.

6. Address Changes

  • Please contact us as soon as possible if you need to update your shipping address.
  • Address changes may not be possible once the order has entered processing or shipment stages.

7. Order Cancellation

  • Orders may be cancelled within 2 hours of placement if fulfilment has not yet started.
  • Once processing has begun, cancellation may no longer be possible.

8. Missed Deliveries and Unclaimed Packages

If delivery attempts are unsuccessful, the carrier may attempt redelivery or hold the parcel at a local pickup point.

Packages refused, abandoned, or left unclaimed may not qualify for a refund unless successfully returned to us.

9. Shipping Issues

9.1 Damaged or Faulty Products

  • Please contact us ideally within 10 business days of delivery.
  • Include your order number and clear photo/video evidence of the issue.

9.2 Incorrect Product Received

  • If you received the wrong item, please contact us ideally within 10 business days.
  • Please include photos of the product and packaging.

9.3 Lost Packages

  • If your order has not arrived within 30 days of shipment, please contact us for assistance.

10. Customer Responsibility

  • Customers are responsible for providing accurate shipping details during checkout.
  • Incorrect or incomplete shipping information may result in delays, failed deliveries, or additional carrier charges.

11. Contact Information

If you have any questions regarding shipping or your order, please contact us using the details below.

Store Name: Everhikes
Email: support@everhikes.com

We aim to respond to all enquiries within 24 business hours.

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (ET)
Saturday – Sunday: Closed

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.